Senior Analyst, Support Services
Core
Provide advanced technical and application support for healthcare software, troubleshooting connectivity and IT issues via phone, email, chat, and tickets.
Role type
Senior IC support analyst (healthcare applications)
Builds
Reliable service delivery for healthcare applications and EHR systems
Domain
Healthcare technology / Electronic Health Records
Deliverable
client delivery
Required skills
troubleshooting application and connectivity issues, web-based technical support, knowledge base management, workflow guidance, mentorship of junior staff, technical documentation interpretation
Preferred skills
Epic application experience, AD Manager experience, hospital/clinical application support, HL7 interface troubleshooting, Mac iOS troubleshooting
Technologies
Microsoft Office, Windows, web browsers, Epic, AD Manager, HL7
Responsibilities
Troubleshoot application, device connectivity, internet access, and remote access issues; document customer issues and resolutions in support tracking systems; act as a liaison between clinics, departments, and IT teams; provide workflow guidance and training to users; mentor junior team members and support onboarding; collaborate with technical teams to test and optimize applications.
Seniority
Senior, hands-on IC
