Duty Manager
Core
Provide day-to-day operational support for frontline teams and ensure high customer satisfaction at a car rental branch.
Role type
Full-time Duty Manager (Operations & Sales)
Builds
Seamless customer experiences and smooth daily operations for a car rental branch
Domain
Automotive rental / Tourism
Required skills
Sales talent, supervisory skills, communication skills, organization, customer service, flexibility
Preferred skills
Experience in sales, customer service, or tourism; vehicle rental industry experience
Technologies
Tech platforms for rental bookings, agreements, and customer data
Responsibilities
Drive sales performance by coaching the team and monitoring key metrics; Lead and support front- and back-of-house teams; Oversee fleet planning and vehicle availability; Address and resolve customer inquiries and complaints; Maintain compliance with safety protocols and asset management; Manage rental bookings and customer data accurately.
