Senior Customer Solutions Engineer (Central US)
Core
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers, driving alignment between customer business goals and Sysdig's technical capabilities.
Role type
Senior Customer Solutions Engineer (Strategic/Technical Account Management)
Builds
Cloud security runtime insights and threat detection solutions for enterprise customers
Domain
Cloud Security / DevSecOps / Kubernetes
Deliverable
client delivery
Required skills
Executive relationship management, Kubernetes architecture, Cloud-native security, AWS/Azure/GCP, Scripting and API integration, Root cause analysis, Strategic planning
Preferred skills
CKAD/CKA/CKS certifications, Linux/Helm/Terraform, Background in cybersecurity or DevSecOps, Sysdig/Falco experience
Technologies
Kubernetes, AWS, Azure, GCP, Linux, Helm, Terraform, Falco
Responsibilities
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints, Conduct hands-on workshops to unlock platform value, Partner with Product and Engineering to align roadmap initiatives, Mentor junior CSMs/CSEs, Support Sales in renewal and expansion discussions, Identify and mitigate account risk through health monitoring
Seniority
Senior, hands-on IC with mentorship responsibilities