Data Center Concierge III
Core
Frontline customer service and facility coordination for data center clients, managing visits, security access, and administrative support.
Role type
Senior IC customer service and facility operations specialist
Builds
Customer visit coordination, security access management, and administrative reporting for data center facilities
Domain
Data Center Infrastructure / Facility Operations
Deliverable
client delivery
Required skills
Customer service, scheduling coordination, security access management, record keeping, incident reporting, vendor coordination, emergency response coordination, tour guiding
Preferred skills
Hospitality or reception background, strong communication, organizational skills
Technologies
Siebel, EACS, CCTV systems, Maintenance Management Systems
Responsibilities
Coordinate customer visits and schedules; manage visitor sign-in and access control; maintain facility records and inventories; generate reports for customer requests; assist security with incident reporting; coordinate emergency response drills; provide customer induction tours; liaise with cross-functional teams and local vendors.
Seniority
Individual Contributor, operational level
