Process Improvement Manager - Order-to-Cash (O2C)
Core
Drive finance transformation across the end-to-end Order-to-Cash (O2C) lifecycle by simplifying processes, strengthening controls, and improving operational performance in billing, credit, collections, cash application, and dispute resolution.
Role type
Senior IC process improvement manager (finance transformation)
Builds
Best-practice ways of working for O2C operations, influencing efficiency, cash flow, and customer outcomes
Domain
Travel, hospitality, and transport sector finance operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
O2C process expertise, financial controls and governance, ERP systems (SAP/Oracle/Dynamics), stakeholder management, data analysis, process simplification
Preferred skills
Third-party outsourcer management, travel/hospitality/transport sector experience, Big 4 or management consulting background
Responsibilities
Identify opportunities to simplify and standardize O2C processes, strengthen controls and governance, collaborate with cross-functional teams and service providers, support approval processes and reconciliations
Seniority
Senior, hands-on IC