Analyst, Customer Trust
Core
Drive company growth by addressing customer security inquiries, supporting the Go-To-Market team with accurate responses, and elevating the overall security posture at the intersection of technical security, customer success, and AI innovation.
Role type
Analyst, Customer Trust (Technical Program Management / Security)
Builds
Scalable workflows for security response automation, a high-quality security and regulatory knowledge base (Trust Center), and metrics dashboards for the Customer Trust function.
Domain
Legal Tech / AI / Enterprise Security / Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Information Security, Audit experience, Customer service, AI/automation usage, Analytical skills, Cross-functional collaboration
Preferred skills
Technical Program Management, Security Consulting, Thought leadership development
Technologies
Harvey's internal AI tools, Knowledge base management systems, Metrics dashboards
Responsibilities
Act as a technical point of contact for GTM and customers regarding security questions; Leverage AI to build scalable workflows that reduce manual overhead; Establish and report on KPIs for the Customer Trust function; Manage the Trust Center and maintain security knowledge base; Partner with Product Security, Legal, and GTM to align on security positioning.
Seniority
Mid-level, hands-on IC
