IT Engineer Level 2
Core
Troubleshoot complex issues across desktops, servers, cloud platforms, and networks; own escalated service requests; deliver infrastructure upgrades and migrations for clients.
Role type
Level 2 IT Engineer (Managed Services)
Builds
Enterprise-grade IT solutions and infrastructure for diverse industry clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
troubleshooting, Windows environments, core infrastructure, hardware, software, servers, networking, Windows Server, Active Directory, DNS/DHCP, Microsoft 365, Azure, virtualisation, VMware, Hyper-V
Preferred skills
mentoring, project work, infrastructure work
Technologies
Microsoft 365, Microsoft Azure, Windows Server, Active Directory, Exchange Online, VMware, Hyper-V, Fortinet, Datto RMM, Datto BCDR, Autotask PSA
Responsibilities
Diagnose and resolve complex issues across desktops, servers, cloud platforms and networks; Own service requests end to end; Monitor client environments proactively; Keep systems secure and reliable through maintenance, patching and upgrades; Mentor Level 1 team members; Deliver infrastructure upgrades, migrations and client projects
