Claims Officer - Home Building Compensation Fund
Core
Manage a stable portfolio of property claims from lodgement to resolution, supporting homeowners when builders fail to meet obligations.
Role type
Claims Officer
Builds
Property claims resolution outcomes
Domain
Insurance / Home Building Compensation
Deliverable
client delivery
Required skills
claims management, policy and legislation interpretation, customer communication, stakeholder management, prioritization, decision making
Preferred skills
home building compensation experience, general insurance experience, workers compensation experience
Responsibilities
Manage claims from lodgement through to resolution, review claim information and make decisions in line with policy and legislation, support homeowners through their claims, work with legal providers and other stakeholders to progress claims, balance competing priorities while meeting service standards, share knowledge with the team