Customer Care Team Leader – Sydney (Internal applications only)
Core
Lead a multi-channel customer care team, providing expert escalation support for technical issues and driving team performance.
Role type
Senior IC Customer Care Team Leader (via careerplan.io/jobs/8c558692-7755-48fa-b931-011053fceaae-customer-care-team-leader-sydney-internal-applications-only-at-webcentral)
Builds
Customer support operations and team development
Domain
Technology / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, technical troubleshooting, coaching, stakeholder management, project management, process improvement
Responsibilities
Support a team of Customer Care Representatives in a multi-channel support environment; Provide expert-level support for technical escalations; Work with sales teams as a point of pre-and post-sale support; Provide weekly coaching to team members; Complete monthly 1:1 meetings with staff; Present new ideas for service and process improvements; Participate in project-based work beyond BAU commitments.