NSW Cluster Manager
Core
Lead a group of retail stores across NSW to drive commercial results, customer experience, and operational consistency while running a home store as a performance benchmark.
Role type
Senior retail cluster manager
Builds
Retail stores and teams
Domain
Retail / Health & Fitness
Deliverable
product features
Required skills
Commercial acumen, data analysis, team leadership, operational execution, coaching, recruitment, succession planning
Preferred skills
Passion for health and fitness, athlete mindset
Technologies
Data and metrics tools
Responsibilities
Drive cluster performance across sales, conversion, and productivity; coach and develop store managers; ensure consistent store execution and brand standards; lead service recovery and customer experience; manage recruitment and succession planning.
Seniority
Senior, hands-on IC