Technical Support Leader
Core
Lead the technical support team to provide efficient services for users, partners, and internal teams for a crypto trading and payment platform.
Role type
Senior Technical Support Team Lead
Builds
Technical support processes, team capabilities, and resolution workflows for digital currency trading and payment services
Domain
Cryptocurrency / Fintech
Deliverable
client delivery
Required skills
Team management, process optimization, technical issue triage, stakeholder coordination, data analysis, training & development
Preferred skills
Experience with ticketing systems, knowledge of blockchain technology, ability to work with R&D teams
Responsibilities
Build and manage the technical support team; Establish and optimize support processes and channels; Lead resolution of complex technical issues; Coordinate with R&D and product teams; Analyze support data to drive product improvements
Seniority
Senior, hands-on IC with team leadership