Operations Project Manager
Core
Drive national operational readiness, service improvement, and business transformation projects across multiple states and sites.
Role type
Senior Operations Project Manager
Builds
National operational readiness plans, field service improvement initiatives, operational transformation programs, and CRM platform migrations.
Domain
Customer operations and field services
Deliverable
product features
Required skills
Project management, stakeholder management, multi-site coordination, vendor management, CRM migration, Microsoft Office (Excel), project tracking tools
Preferred skills
PRINCE2 or PMP certification, experience with outsourced service models
Responsibilities
Lead coordination of national operational readiness planning across multiple states and sites; Establish clear project plans and responsibilities for cross-functional stakeholders; Drive a national field service improvement project; Support an operational transformation program; Coordinate a CRM platform migration; Manage multiple concurrent project workstreams; Collaborate with state operational leaders and offshore support teams; Maintain project plans, trackers, and portfolio reporting.
Seniority
Senior, hands-on IC