Level 2 Service Desk & Onsite Engineer
Core
L2 Onsite Engineer providing field services and helpdesk support to ensure smooth IT operations for MSP customers.
Role type
L2 Service Desk & Onsite Engineer
Builds
IT services for mid-market business clients
Domain
Managed Service Provider (MSP), IT Infrastructure
Required skills
Active Directory, DNS, DHCP, Group Policy, Networking (routers, switches, VLAN, WLAN, WAN, TCP/IP, Radius, VPN), Ticket management systems, Field Services
Preferred skills
MSP experience (via careerplan.io/jobs/8bbb3f5e-fd50-4170-a563-877386ae63af-level-2-service-desk-onsite-engineer-at-blueapache)
Technologies
Active Directory, DNS, DHCP, Group Policy, Routers, Switches, VLAN, WLAN, WAN, TCP/IP, Radius, VPN
Responsibilities
Provide L2 onsite engineering support at customer sites within Metro and Regional NSW, deliver helpdesk support from the Sydney office, troubleshoot IT infrastructure issues, manage service tickets.
Seniority
Mid-level, hands-on IC
