IT Onsite Specialist - Pinkenba
Core
Provide hands-on Level 2 IT support at assigned business locations, resolving technical issues requiring physical presence and maintaining site technology readiness.
Role type
Onsite IT Support Specialist
Builds
Operational readiness of local IT infrastructure and user devices
Domain
Enterprise IT Support / Workplace Technology
Required skills
Hardware troubleshooting, software troubleshooting, cabling, rack and stack, IT asset management, ServiceNow, Windows, Microsoft 365, mobile device support, printer support, network equipment maintenance
Preferred skills
ITSM tools experience, CMDB principles, site survey execution, office move coordination
Technologies
ServiceNow, Windows, Microsoft 365, Network equipment
Responsibilities
Resolve incidents and service requests via ServiceNow; maintain site IT readiness for end-user devices and meeting room technology; execute hands-on infrastructure activities like cabling and rack and stack; manage IT assets and inventory; support employee onboarding and offboarding; coordinate with remote teams and vendors; support IT projects and office moves.
Seniority
Mid-level (3–5 years experience)