Quality Assurance Analyst
Hybrid · Australia
Core
Conduct structured quality assurance reviews of CommBank Companion interactions to ensure safe, consistent, and responsible use of Generative AI.
Role type
Quality Assurance Analyst (Generative AI)
Builds
Human-in-the-loop feedback for CommBank Companion
Domain
Retail banking + Generative AI
Deliverable
dashboards & analysis
Required skills
Quality Assurance, Risk assessment, Compliance, Analytical thinking, Attention to detail, Regulatory knowledge
Preferred skills
Generative AI knowledge, Coaching mindset, Continuous improvement
Responsibilities
Perform QA reviews of user interactions against frameworks, Assess response relevance and accuracy, Identify and escalate issues, Meet QA throughput targets, Provide insights to uplift controls
Seniority
Mid-level, hands-on IC