Project Officer
Core
Provide high-level support, coordination, and advice for escalated tenant-related matters, including complex, sensitive, and contentious issues, while coaching staff and managing stakeholder engagement.
Role type
Senior Project Officer (Tenant Relations & Legal Support)
Builds
Fair, reasonable, and defensible resolutions for tenant disputes and legal matters within the NSW public housing system.
Domain
Public Sector / Housing / Legal & Administrative
Required skills
Stakeholder engagement, legislative compliance, workload management, analytical reasoning, written communication, staff coaching, risk assessment, procedural fairness knowledge, tenancy legislation knowledge, building maintenance terminology.
Preferred skills
Experience in complex operational/legal/policy environments, ability to interpret maintenance information, independent judgment.
Responsibilities
Coordinate and manage tenant-initiated tribunal matters, Ombudsman inquiries, and formal court requests; prepare briefing material and advice for decision-makers; coach and mentor staff on evidence production and decision-making; manage team workloads for time-critical matters; engage with internal and external stakeholders.
Seniority
Senior, hands-on IC