Resident Services Manager
Core
Lead resident relations, community engagement, and operational support for a residential community, ensuring high-quality living experiences and retention.
Role type
Senior IC resident services manager
Builds
Resident satisfaction, community events, and operational stability
Domain
Residential real estate / Property management
Deliverable
product features
Required skills
Conflict resolution, crisis management, financial compliance, lease administration, community event planning, reputation management, software proficiency (Entrata), social media management
Preferred skills
Experience with Fair Housing matters, capital project support, cross-department collaboration
Responsibilities
Mediate and resolve resident complaints; manage delinquency notices and financial backing; coordinate mutual terminations; lead crisis management efforts; organize and execute resident events; oversee leasing workflows and lease document generation; manage immediate move-ins and unit transfers; review and countersign housing agreements; support General Manager with dashboards and performance metrics; collaborate on local marketing campaigns and social media efforts.
Seniority
Mid-level, hands-on IC