Resident Services Manager
Core
Lead resident relations, community engagement, and operational support for student housing communities.
Role type
Senior IC resident services manager
Builds
High-quality living experiences and community retention
Domain
Student housing / Property management
Required skills
Conflict resolution, customer service, crisis management, financial follow-up, event coordination, lease document generation, social media management, property management software proficiency, Microsoft Office
Preferred skills
Experience with Entrata, familiarity with Fair Housing regulations
Technologies
Entrata, Microsoft Office, Social Media Platforms
Responsibilities
Mediate and resolve resident complaints, manage delinquency notices and financial backing, coordinate mutual terminations, lead crisis management, organize resident events, oversee leasing workflows and lease document generation, manage move-ins and unit transfers, support General Manager with dashboards and metrics, collaborate on marketing campaigns and social media efforts
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/8709005002-resident-services-manager-at-thesciongroupllc)