Customer Service Team Leader
Core
Lead a small customer service team while handling direct customer interactions, order management, and stock analysis for sign, digital, and display equipment solutions.
Role type
Customer Service Team Leader
Builds
Customer delivery expectations and sales orders for sign, digital, and display equipment
Domain
Retail / Signage and Display Equipment
Required skills
Team leadership, customer service, sales order input, stock analysis, outbound calling, system reporting, coaching and mentoring
Preferred skills
Industry experience in signwriting/print/labels, computer literacy, attention to detail
Responsibilities
Manage a small customer service team, serve customers over the counter, answer incoming enquiries, provide quotes, make outbound calls to existing customers, input sales orders, coordinate with warehouse staff, analyze stock availability using system reports, maintain customer information in the system