Senior enterprise technology engineer
Core
Design, coordinate, administer, and maintain enterprise network systems and infrastructure while providing third-line support and managing service reliability in a complex global environment.
Role type
Senior enterprise technology engineer (network operations & IT service management)
Builds
Reliable enterprise network services and IT operations for multinational organizations
Domain
Enterprise IT operations, Network Infrastructure, Global Technology Services
Required skills
Enterprise network operations, Third-line support, Incident and problem management, Remote troubleshooting, Network security, Service management, Cross-functional coordination, Metrics and reporting, Automation and scripting, Analytical skills
Preferred skills
ITIL Foundation v3 certification, Global environment experience, Client management, Planning and execution, Problem solving, Adaptability
Technologies
Network infrastructure components, Security devices, Automation tools, Scripting languages
Responsibilities
Plan, direct, design, coordinate, administer, monitor, and maintain network systems and related infrastructure; Provide 3rd Line Network support, engineering assistance, problem diagnosis, and resolution; Take ownership of issues affecting IT services and operations, coordinating resolution of major incidents; Diagnose network and infrastructure issues through calls and other remote support channels; Monitor network access for connectivity problems, bottlenecks, and security threats; Maintain a strong focus on call, incident, problem, change, and service-level management; Encourage collaboration and high-performing behaviours within the team while providing direction, mentoring, and support to direct and indirect colleagues. (via careerplan.io/jobs/8a40bd4b-b1c4-4378-83ea-dff38a7893c7-senior-enterprise-technology-engineer-at-jobgether)
Seniority
Senior, hands-on IC with mentorship responsibilities
