Hotel Concierge
Core
Stationed in hotel lobbies to provide guest services, sell historic city tours and attractions, and enhance vacation experiences.
Role type
Hotel Concierge (Guest Services & Sales)
Builds
Tour packages, attraction tickets, and retail experiences for hotel guests
Domain
Hospitality + Tourism
Deliverable
product features
Required skills
Guest relations, sales pitch, upselling, cross-selling, objection handling, transaction processing, inventory management, computer literacy (Word, Excel, Outlook), fluent English communication
Preferred skills
Customer service experience, sales experience, knowledge of local history and culture
Responsibilities
Greet guests with courtesy and hospitality, guide guests to tour offerings based on interests, present tour costs and pricing, handle sales transactions and receipts, maintain ticket inventory (via careerplan.io/jobs/8A-00D-55-C65-hotel-concierge)
Seniority
Entry-level to Mid-level, hands-on IC