Concession Manager
Core
Lead a retail store to drive sales, profitability, and productivity while delivering exceptional customer experiences and managing daily operations.
Role type
Store Manager
Builds
Retail store operations and customer experiences
Domain
Luxury fashion retail
Deliverable
product features
Required skills
Sales and profitability management, team leadership and coaching, inventory management, payroll administration, loss prevention, visual merchandising, staffing and scheduling, customer service excellence, recruitment and retention, business acumen, operational excellence, Microsoft Office proficiency, retail systems proficiency, fashion trend knowledge, vendor relationship management
Preferred skills
Luxury or fashion background, digital engagement knowledge, social media knowledge, community relationship building
Responsibilities
Drive sales, profitability, and productivity across all channels; execute strategic business plans; deliver exceptional customer experiences through personalized clienteling; resolve customer concerns; inspire, coach, and develop a high-performing team; recruit, onboard, and retain top talent; oversee daily operations including inventory, payroll, and loss prevention; ensure visual merchandising meets brand standards; optimize staffing and scheduling; foster an inclusive environment; communicate with team, peers, and corporate partners; serve as a brand ambassador
Seniority
Mid-level, hands-on IC