Client Services Officer- 12 month fixed term contract
Core
First point of contact for Thinktank customers, handling general enquiries, assessing needs, and providing superior customer service to ensure accurate actioning within service level agreements.
Role type
Client Services Officer (Contact Centre)
Builds
Customer support interactions and accurate account record updates
Domain
Financial Services / Mortgage Lending
Deliverable
client delivery
Required skills
Customer service, communication, data entry, core banking systems, complaint handling, SLA management
Preferred skills
Mortgage lending knowledge, residential/commercial credit experience, online portal promotion
Responsibilities
Attend to customer enquiries via phone or email, enter wrap up codes and update activity status, handle customer complaints, maintain accurate customer account records in the core banking system, encourage customers to use the online portal, strive to reduce SLA times.
Seniority
Individual Contributor