Regional Support Analyst
Core
Provide 1st and 2nd level IT support for computer hardware, software, and mobile devices across multiple sites, including remote troubleshooting and on-call rotations.
Role type
Mid-level IT Support Analyst (Infrastructure/Hardware/Application)
Builds
IT support services for internal staff
Domain
Food & Beverage / IT Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, remote support, video conferencing setup, system imaging, stock management for IT equipment
Preferred skills
ITIL certification, experience with multi-site support
Technologies
Standard operating environment (Bega specific)
Responsibilities
Resolve end-user issues with computer hardware or software, provide video conferencing assistance, image new systems with standard operating environment, liaise with procurement for replacement stock, escalate complex issues to higher support levels
Seniority
Mid-level, hands-on IC