Ombudsman, Insurance
Core
Make fair and balanced decisions on standard and complex general insurance complaints, individually and as part of a panel, in accordance with AFCA's rules and fairness principles.
Role type
Senior legal professional / Ombudsman
Builds
Binding decisions on insurance complaints that shape industry behaviour
Domain
Insurance / Dispute Resolution / Regulatory
Required skills
Deep analytical capability, Strong decision-making skills, Outstanding written and verbal communication, Resilience, Integrity, Legal qualifications (preferred)
Preferred skills
Experience in insurance sector, tribunal, EDR scheme, regulatory body, or private practice
Responsibilities
Make fair and balanced decisions on general insurance complaints, Coach and mentoring Adjudicators and colleagues, Help shape AFCA approaches and contribute to policy development, Represent AFCA as a subject matter expert at external forums
Seniority
Senior, hands-on IC