Specialty Support Representative III
Core
Provide expert advisory support and ensure rapid processing of employee payments for UKG clients using the Employee Pay Services offering.
Role type
Senior IC specialty support representative (payments)
Builds
Employee payment services and related financial transactions
Domain
HR technology + Canadian banking/payroll operations
Required skills
Canadian payroll operations, banking regulations, payment processing rules, risk identification, complex problem solving, stakeholder collaboration, documentation management, reporting analysis, client advisory, SLA management
Preferred skills
Accounting, finance, or business administration degree
Technologies
Banking systems, payroll platforms, reporting tools
Responsibilities
Resolve complex client payment issues, prioritize urgent tasks based on banking deadlines, facilitate payment stop and ACH cancellation requests, monitor and resolve exceptional payroll cases, analyze and reconcile payment reports, mentor colleagues and update procedures
Seniority
Senior, hands-on IC