Sr. CRM Business Systems Analyst
Core
Senior Business Systems Analyst translating commercial business needs into requirements, solutions, and delivery plans for CRM and adjacent commercial systems.
Role type
Senior IC Business Systems Analyst
Builds
Microsoft Dynamics 365 CRM ecosystem, customer portals, and commercial process improvements
Domain
Manufacturing / Revenue Operations / CRM
Required skills
Business analysis, Requirements elicitation, System configuration, Project management, Stakeholder management, Process improvement, Data analysis, Change management, Technical documentation, Integration design
Preferred skills
PDCA, Root cause analysis, Kaizen, FBS principles
Technologies
Microsoft Dynamics 365, Oracle ERP, Salsify PIM, Azure B2C, Shopify, Allbound
Responsibilities
Elicit and validate business requirements for CRM and commercial systems; Design, configure, and support Microsoft Dynamics 365 CRM and integrations; Lead projects from discovery through implementation and adoption; Troubleshoot and resolve production issues; Mentor junior analysts and contribute to intake practices.
Seniority
Senior, hands-on IC