Senior Solution Engineer, Compute Systems
Core
Senior Solution Engineer providing direct support and triage for NVIDIA's GPU-accelerated platforms (DGX, HGX, MGX, GB200, GB300) in large datacenters, applying AI to resolve customer issues and develop support tools.
Role type
Senior IC solution engineer (compute systems)
Builds
GPU-accelerated platforms and AI/ML support tooling
Domain
AI/ML, High-Performance Computing, Data Center Infrastructure
Deliverable
production ML models
Required skills
Linux troubleshooting and optimization, C/C++ programming, Python programming, multi-GPU platform expertise, containerized solutions (Docker, Kubernetes, Slurm), system software (firmware, BIOS, kernel, driver), distributed workload analysis
Preferred skills
CUDA/parallel programming, GPU accelerated/cloud/virtualized environment development, software efficiency analysis of distributed workloads, clustering/HPC data center technologies (NCCL, MPI)
Responsibilities
Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues; Work with engineering teams on customer issues, providing logs, reproduction, and other triage information; Apply AI to create/update products and/or support tools; Take ownership and drive customer issues from inception to resolution; Document customer interactions to better enhance our knowledge base; Apply agentic AI skills to solving customer issues and software development
Seniority
Senior, hands-on IC
