Senior RMA Customer Experience Manager
Core
Manage RMA cases and replacement part fulfillment to clear backlogs per SLAs, track regional buffer stock, and allocate supply to maintain customer datacenter uptime.
Role type
Senior RMA Customer Experience Manager
Builds
Replacement part fulfillment and supply allocation for customer datacenters
Domain
Hardware supply chain and customer support
Required skills
RMA case management, supply chain dynamics, inventory management, data visualization, stakeholder management, process improvement, presentation skills, cross-functional collaboration
Preferred skills
Knowledge of case management applications, NPI program development
Responsibilities
Manage RMA cases and lead replacement part fulfillment to clear backlogs per SLAs, track regional buffer stock and customer datacenter capacity, generate case management metrics and publish weekly status updates, collaborate with quality and manufacturing teams to communicate RMA updates, work with planning teams to map supply allocations and optimize resource allocation, train and support other case managers on program and process
Seniority
Senior, hands-on IC
