IT Specialist I (Field)
Core
On-site IT support and setup for live events, festivals, and venues, ensuring hardware, software, and network systems function correctly for clients and performers.
Role type
Field IT Specialist (Operations Support)
Builds
Reliable IT infrastructure and operational support for live entertainment events and client premises.
Domain
Live entertainment, event production, and venue operations.
Required skills
Hardware installation and setup, Network troubleshooting, Windows OS and Server support, Apple iOS support, Inventory management, Remote hands assistance, Physical lifting and equipment handling
Preferred skills
Experience with WAN devices and cabling, Knowledge of OSI network layers and TCP/IP, Ability to work under time constraints
Technologies
Windows OS, Windows Server, Apple iOS, Network switches, Access control systems, Wi-Fi technology
Responsibilities
Setup and install computers, access control systems, and network gear for events; Troubleshoot hardware, software, and network issues on-site; Manage IT inventory and stock levels; Provide remote hands assistance; Communicate technical solutions to clients; Work off-hours and travel up to 60%.
Seniority
Junior, hands-on IC