Lead Veterinary Receptionist
Core
Primary point of contact for clients and pets, managing front desk operations, scheduling, billing, and supervising staff in a veterinary clinic.
Role type
Lead Veterinary Receptionist
Builds
Client experience and clinic operational efficiency
Domain
Veterinary services / Healthcare administration
Deliverable
product features
Required skills
Front desk operations, appointment scheduling, medical records management, payment processing, staff supervision, conflict resolution, veterinary terminology, animal handling
Preferred skills
Veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, ezyVet), knowledge of vaccination protocols and basic lab tests
Responsibilities
Manage front desk operations and ensure a warm, welcoming environment; Supervise and train reception staff; Schedule appointments, manage patient records, and handle billing inquiries; Address client concerns with empathy; Collaborate with veterinary staff to streamline operations; Greet clients and escort them to exam rooms; Process payments and handle sales accounting; Answer client calls and make outbound reminders; Understand veterinary terminology and protocols; Maintain cleanliness and organization.