Ticketing Operations Analyst - Product Ops
Core
Coordinates cross-departmental product initiatives, manages User Acceptance Testing (UAT), and supports data cleansing and fraud monitoring for ticketing software.
Role type
Product Operations Analyst (Ticketing)
Builds
Ticketing software features and operational processes for live events
Domain
Live entertainment ticketing and event management
Deliverable
product features
Required skills
User Acceptance Testing (UAT) coordination, bug triage and escalation, data cleansing, fraud monitoring, Excel (data parsing, VLOOKUP), project management
Preferred skills
Live event ticketing experience, ticketing software administration, software testing protocols
Responsibilities
Recruit and hold business stakeholders accountable for completing UAT on new products; Evaluate and escalate global triage bug tickets; Assist with fee variance investigations and Apex user account management; Generate reports on problematic orders and coordinate bulk cancellations; Participate in on-call rotations for bulk refunds and emergency requests