Manager, Resident Experience (Delinquency & Eviction Specialist)
Core
Oversee a team of delinquency and eviction specialists to manage late payments, non-payment issues, and eviction processes for single-family rental homes.
Role type
Manager, Delinquency & Eviction Operations
Builds
Financial stability and compliance for the single-family rental investment portfolio
Domain
Real Estate Investment / Property Management
Required skills
Team leadership, delinquency management, eviction process oversight, legal compliance, process improvement, data analysis, stakeholder management, conflict resolution, training development
Preferred skills
Property management software proficiency (Yardi, AppFolio), workflow automation, AI tools, real estate license
Technologies
G-Suite, Sigma, Yardi, AppFolio
Responsibilities
Supervise and mentor delinquency/eviction specialists; monitor and analyze delinquency rates; oversee eviction processes and legal notices; manage relationships with attorneys and vendors; implement process improvements and automation; prepare reports on delinquency metrics for senior management and clients.
Seniority
Manager, hands-on leadership