Manager, Enterprise Fleet Support
Core
Lead enterprise fleet support for robotic automation cells, managing on-floor troubleshooting, staffing, and technician certification for customers.
Role type
Senior Manager, Field Service Operations
Builds
Robotic automation cells (4-arm and tank-style) for manufacturing customers
Domain
Industrial Automation / Robotics
Required skills
Field service management, manufacturing operations, distributed team leadership, hardware/software troubleshooting, hiring and certification, customer escalation handling, multi-site scheduling
Preferred skills
Weld floor experience, coaching troubleshooting, scaling teams, process definition
Technologies
Robotic cells, hardware, software, Mission Control systems
Responsibilities
Lead specialized leads and set staffing/rotations, own on-floor troubleshooting standards, staff cells directly, hire and certify Fleet Techs, partner with CSMs and Maintenance Manager, report floor metrics
Seniority
Senior, hands-on IC with management scope
