Front Office Specialist
Core
First point of contact for patients, managing check-in/out, scheduling, insurance verification, and payment collection to ensure a smooth patient experience.
Role type
Front Office Specialist (Medical Office)
Builds
Patient flow and administrative operations for ophthalmology/optometry practices
Domain
Healthcare / Eye Care
Required skills
Customer service, phone etiquette, insurance authorization verification, payment processing, patient flow management, cash handling, HIPAA compliance, Microsoft Office proficiency
Preferred skills
Medical office experience, optometry/ophthalmology experience
Responsibilities
Greet patients and answer phones, verify insurance authorizations, check out patients and collect payments, manage patient flow, complete daily cash reconciliations, perform general office duties and cleaning
Seniority
Entry-level to Junior