Sr. Collections Analyst
Core
Own end-to-end portfolio collections and recovery strategies for a high-volume, usage-based SaaS AR portfolio to protect cash flow and minimize bad debt.
Role type
Senior IC collections analyst (high-value AR)
Builds
Recovery strategies for structurally delinquent accounts and scalable reporting models for aging/dispute visibility
Domain
SaaS / Accounts Receivable / Credit Risk
Deliverable
production ML models
Required skills
Portfolio management, recovery strategy design, cross-functional escalation leadership, credit risk assessment, behavioral analytics, NetSuite, Salesforce, usage-based billing expertise, contract interpretation, account reconciliation, process standardization
Preferred skills
Additional Accounting Qualification, AI tools fluency, automated dunning solutions
Technologies
NetSuite, Salesforce, AI tools, automated dunning solutions
Responsibilities
Design and run recovery strategies for high-risk accounts; Lead cross-functional escalation forums for disputed high-value accounts; Present portfolio-level risk trends to Finance leadership; Recommend credit limit and payment term changes; Work with Legal on pre-legal actions; Assess creditworthiness and establish risk controls; Build scalable reporting models for aging and dispute velocity; Flag worsening payment patterns and provide bad debt reserve inputs; Act as SME on usage-based billing disputes; Handle exceptions from automated dunning; Manage high-volume customer communication and escalations; Work with Cash Application to resolve posting gaps; Find systemic billing gaps and implement corrective frameworks; Perform detailed account reconciliations in NetSuite; Support UAT for new collections systems
Seniority
Senior, hands-on IC