Support Engineer
Core
Build and manage AI agents to provide technical support for CircleCI customers, solving complex problems that agents cannot handle and improving agent accuracy through testing and feedback.
Role type
Senior IC Support Engineer (AI Agents & DevOps)
Builds
AI support agents, knowledge base articles, and incident response workflows for CircleCI's CI/CD platform.
Domain
DevOps / CI/CD / AI Agents
Deliverable
production ML models
Required skills
AI agent development and testing, cloud/distributed systems debugging, Docker and Kubernetes, self-hosted software support, CI/CD pipeline automation, iOS testing and code signing, Linux scripting, SSO/OAuth troubleshooting
Preferred skills
Infrastructure as Code (Terraform), distributed tracing and monitoring, major cloud platforms (AWS/GCP/Azure), self-hosted build runners, security vulnerability triage
Technologies
Docker, Kubernetes, Helm, kubectl, Git, Linux, CI/CD tools, iOS, Terraform, AWS, GCP, Azure
Responsibilities
Build and improve AI support agents including instructions and workflows; Test agent answers for accuracy and fix errors; Investigate complex customer problems using logs and code tools; Write and update help articles; Report bugs and manage incident communications; Share customer feedback with Product and Engineering; Participate in on-call rotation.
Seniority
Mid-Senior, hands-on IC
