Senior Engagement Manager - EMEA
Core
Design, position, and close outcome-oriented professional services engagements for DevSecOps and digital transformation initiatives, translating complex technical needs into clear, measurable mission-critical outcomes.
Role type
Senior IC Professional Services Engagement Manager
Builds
Strategic services engagements, implementation roadmaps, and statements of work (SOWs) for enterprise DevSecOps transformations
Domain
DevSecOps, Software Development Lifecycle (SDLC), Cloud Transformation
Required skills
Pre-sales solutioning, outcome-based proposal design, SOW and staffing plan development, executive-level negotiation, cross-functional collaboration, commercial structuring, forecasting, stakeholder management
Preferred skills
Experience with federal requirements and compliance frameworks, asynchronous remote work autonomy
Technologies
GitLab platform, DevSecOps tools, Cloud platforms
Responsibilities
Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities and business outcomes; Design and structure outcome-oriented services proposals aligning GitLab capabilities with customer success metrics; Develop custom-scoped SOWs and staffing plans for complex implementations; Guide customers through commercial terms, procurement processes, and contracting structures; Manage project- and account-level escalations to maintain customer confidence; Facilitate solutioning sessions including implementation roadmapping and enterprise strategy discussions; Drive measurable outcomes by structuring services that support customer success metrics and accurately forecasting bookings; Partner with regional sales and engagement leadership to prioritize services opportunities and manage risk; Train field teams on positioning and selling professional services.
Seniority
Senior, hands-on IC
