Customer Care Centre Co-ordinator
Core
First point of contact for Mandarin-speaking families, providing compassionate guidance through funeral, cemetery, and pet cremation services.
Role type
Bilingual Customer Service Officer (Call Centre)
Builds
Customer support interactions and service delivery coordination for funeral and pet cremation divisions
Domain
Funeral services / Pet cremation / Customer support
Deliverable
client delivery
Required skills
Fluent written and spoken Mandarin, customer service experience, problem-solving, organization, Microsoft Office proficiency
Responsibilities
Handle Mandarin-speaking customer inquiries via phone and written communication, guide families through service options, liaise with internal divisions, resolve customer issues, maintain interaction records, act as a cultural bridge for sensitive service delivery
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