Russian Bilingual Case Consultant
Core
First point of contact for clients facing challenging situations, offering support, reassurance, and case intake consultations. (via careerplan.io/jobs/5444754004-russian-bilingual-case-consultant-at-morganmorganjobsapplynow)
Role type
Bilingual customer service case consultant
Builds
Client intake, appointment scheduling, and case data collection for a personal injury law firm
Domain
Legal services / Personal injury
Deliverable
client delivery
Required skills
Russian (fluent), English (fluent), inbound/outbound calling, data entry, email/text communication, critical thinking, typing 35+ WPM
Responsibilities
Conduct consultations to determine if the firm can help clients; collect and input case data; schedule appointments; send and obtain signed retainers; accept inbound and place outbound calls; resolve client issues professionally