PEC/Senior Manager Training, Development and Quality Assurance
Core
Leading onboarding, training, and quality assurance for Patient Engagement Centers, including internal staff, BPO partners, and AI agents.
Role type
Senior Manager, Training, Development and Quality Assurance
Builds
Training programs, e-learning modules, SOPs, and quality evaluation frameworks for patient engagement operations.
Domain
Healthcare / Eye Care / Patient Engagement
Required skills
People leadership, instructional design, e-learning development, quality assurance, stakeholder management, process documentation, data analysis, MS Office proficiency, HIPAA knowledge
Preferred skills
Graphic design, learning management systems, project management tools
Technologies
Articulate 360, Storyline 360, Cantasia, Adobe Creative Suite, Microsoft PowerPoint, Excel, Outlook, LMS
Responsibilities
Create and deliver training materials (e-learning, instructor-led, web-based), coach and mentor the quality/training team, oversee quality consultants and evaluate patient interaction scores, assess training needs and program effectiveness, produce SOPs and job aides, partner with BPO and cross-functional stakeholders, support leadership development for supervisors.
Seniority
Senior, hands-on IC with leadership responsibilities