Operational Excellence Coordinator
Core
Lead the Operational Excellence team for Argentina and Uruguay, optimizing processes and customer experience for individual passengers and corporate clients.
Role type
Senior Operational Excellence Manager (Process Optimization & AI)
Builds
Efficient, scalable operational processes and customer journey improvements for ride-hailing services.
Domain
Mobility / Ride-hailing / Process Optimization
Deliverable
production ML models
Required skills
Process optimization, team leadership, AI implementation (LLMs, Prompt Engineering, OCR), Business Intelligence (Tableau, Power BI, Looker), Advanced Excel/Google Sheets, Data analysis
Preferred skills
Experience in tech companies, managing analytical/technical profiles
Technologies
LLMs, Prompt Engineering, OCR, Tableau, Power BI, Looker, Excel, Google Sheets
Responsibilities
Lead the OEX team for demand audiences; Operate and control value proposition for passengers and companies; Detect improvement opportunities in the customer journey; Lead improvement projects; Collaborate with support teams for service quality; Optimize critical processes using AI and automation; Align global project guidelines for local implementation.
Seniority
Senior, hands-on IC with team leadership