Policy Operations Manager
Core
Lead the Policy Administration team to oversee day-to-day operations, drive process innovation, and enhance customer experience for life insurance products.
Role type
Senior IC operations manager (policy administration)
Builds
Efficient policy servicing workflows and customer support procedures for a multi-product life insurance offering
Domain
Life insurance technology
Required skills
Process improvement, team leadership, resource management, data analysis, stakeholder collaboration, Salesforce proficiency, problem-solving
Preferred skills
Life insurance domain knowledge, mentoring, adaptability to ambiguity
Technologies
Salesforce, Jira
Responsibilities
Lead and manage day-to-day operations of the Policy Administration team; Identify opportunities for process improvement and develop new workflows; Monitor key metrics and perform data analysis to inform decisions; Recruit, hire, mentor, and develop team members; Collaborate with cross-functional teams (Sales, Underwriting, engineering); Handle Jira tickets for bugs and improvements
Seniority
Senior, hands-on IC