Starlink Communications Manager (Customer Knowledge)
Core
Own published customer truth for Starlink (Help Center, specs, guides, Shop copy) to drive setup, accessory purchases, and installs.
Role type
Senior IC customer knowledge manager
Builds
Starlink Help Center, product specs, quick-start guides, and Shop content
Domain
Consumer hardware / Telecommunications / Space
Deliverable
product features
Required skills
Customer-facing knowledge content ownership, content roadmap management, content analytics, localization partnership, search optimization, CMS workflow management
Preferred skills
Communications/journalism/marketing/technical writing background, clear customer-facing copywriting, subscription/consumer-hardware/telecommunications experience
Responsibilities
Own Help Center roadmap (write, improve, merge, retire), modernize publishing using AI tools, scrub content for product launches, place and attribute purchase/install links, analyze Help Center metrics, partner with Customer Insights and Experience, collaborate with Localization and Search teams
Seniority
Senior, hands-on IC