Customer Support Executive - Bangalore (Contractual)
Core
Real-time operations role overseeing live bus operations, coordinating drivers and hosts, and managing crisis situations to ensure seamless travel services.
Role type
Senior IC traffic control executive (bus operations)
Builds
Flix's intercity bus travel services
Domain
Transportation / Intercity Bus Travel
Required skills
Real-time operations management, crisis management, stakeholder coordination, Salesforce ticket management, MS Teams collaboration, multitasking, problem-solving, Telugu fluency, English fluency
Preferred skills
Intercity travel operations experience, South Indian languages, Hindi, Excel proficiency
Responsibilities
Communicate with drivers and hosts via calls and messages, track and manage operational issues through Salesforce tickets, handle crisis situations swiftly, coordinate with Operations and Global teams, monitor live operations and escalate deviations, maintain discipline and flexibility during 24/7 rotational shifts