Customer Support & Escalation Executive - Bangalore (Contractual)
Core
Real-time operations role overseeing live bus operations, coordinating between drivers and hosts, and managing crisis situations to ensure seamless travel services.
Role type
Traffic Control Executive (Operations)
Builds
Intercity bus travel services
Domain
Transportation / Intercity Bus Travel
Required skills
Real-time operations monitoring, crisis management, cross-team coordination, issue resolution via ticketing systems, multilingual communication (Telugu/English), shift flexibility
Preferred skills
Salesforce proficiency, Excel proficiency, additional South Indian languages or Hindi
Technologies
Salesforce, MS Teams, Excel
Responsibilities
Communicate with drivers and hosts via calls and messages to ensure smooth operations; Track and manage operational issues through Salesforce tickets; Handle crisis situations swiftly to minimize disruption; Coordinate with Operations, Customer Support, and Global teams; Monitor live operations and escalate deviations; Maintain discipline and manage multiple priorities simultaneously