Triage Specialist
Core
Manage patient calls, schedule appointments, process pharmacy requests, and coordinate lab work for an ophthalmology practice.
Role type
Medical office triage specialist
Builds
Patient appointment schedules and pharmacy/lab workflows
Domain
Healthcare / Ophthalmology
Deliverable
client delivery
Required skills
Call management, appointment scheduling, pharmacy request processing, lab work coordination, patient communication, documentation, Microsoft Office proficiency, HIPAA compliance knowledge
Preferred skills
Medical office experience, ophthalmic experience, problem solving
Responsibilities
Receive and prioritize patient calls, execute appointment scheduling, process e-Rx pharmacy requests, follow up on outside lab work, manage doctor-to-doctor and doctor-to-patient communications, monitor and adjust patient schedules, maintain sample drug logs
Seniority
Entry-level, individual contributor