Customer Claims Analyst I (12 months contract) (Global Business Services)
Core
Validate and process customer claims, coordinate with sales teams for exceptions, and optimize financial controls and processes for consumer goods brands.
Role type
Customer Claims Analyst (Fixed Term)
Builds
Accurate claim settlements and optimized payment processes for Huggies, Kotex, Poise, Depend, and other iconic brands.
Domain
FMCG / Consumer Goods / Financial Operations
Required skills
Accounting or Finance degree, 1-3 years experience, analytical skills, internal control knowledge, Microsoft Office, SAP (preferred), English (written/oral), FMCG industry experience (preferred), Shared Service Centre experience (preferred)
Preferred skills
Sales exposure, LEAN concepts, SAP proficiency
Responsibilities
Validate and process customer claims, coordinate with Key Account Managers on exception claims, manage dispute case statuses, compile weekly claims exception reports, identify process improvements for efficiency and controls, handle escalations professionally, act as intermediary between Sales, Credit, and Finance teams, attend to auditor requests.
Seniority
Junior to Mid-level, hands-on IC