Customer Claims Analyst I (12 months contract) (Global Business Services)
Core
Validate and process customer claims, coordinate with sales teams for exceptions, and optimize financial controls and payment processes for consumer brands.
Role type
Customer Claims Analyst
Builds
Claims payment processes and financial control frameworks
Domain
FMCG / Consumer Goods / Financial Operations
Deliverable
dashboards & analysis
Required skills
Accounting or Finance, Claims processing, Financial controls, Process improvement (LEAN), Reporting, Stakeholder liaison, Microsoft Office, SAP (preferred)
Preferred skills
Sales exposure, FMCG industry experience, Shared Service Centre (SSC) experience, English (written/oral)
Responsibilities
Validate and process customer claims, Coordinate with Key Account Managers on exception claims, Manage dispute case statuses, Compile weekly claims exception reports, Identify process optimization opportunities, Handle escalations professionally, Act as intermediary between Sales, Credit, and Finance teams, Attend to auditor requests
Seniority
Junior to Mid-level, 1-3 years experience