Resident Experience Manager
Core
Advocate and liaison for residents in single-family rental homes, overseeing the day-to-day resident journey and ensuring a positive living experience. (via careerplan.io/jobs/8879724002-resident-experience-manager-at-roofstock)
Role type
Senior IC resident experience manager
Builds
Seamless resident living experience and operational efficiency for single-family rental properties
Domain
Real estate / Property management
Deliverable
client delivery
Required skills
Resident relationship management, issue resolution, case management, lease administration, local real estate law knowledge, budget management, data analysis, cross-functional collaboration, process improvement
Preferred skills
Property management software proficiency (Yardi, MRI, AppFolio), real estate license, trades license
Technologies
Google applications, workflow engines, project management tools, mobile payment applications, Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, Propertyware
Responsibilities
Proactively engage with residents via phone to address urgent concerns; Draft empathetic responses to non-urgent matters in the resident portal; Manage resident requests from initiation to completion; Review case records and draft comprehensive summaries; Monitor productivity metrics; Test new features and provide feedback to product team; Mentor Junior Resident Experience Managers; Generate lease addenda and process term changes; Contribute to process improvement initiatives; Participate in market huddles to address local issues.
Seniority
Mid-level, hands-on IC